Customer Service

Aloha!

We look forward to helping you bring this magical abstract art of Maui into your home or office. 

Want help making your decision?

We are here to assist you! Please contact us to schedule a free consultation. We also invite you to email us a photo of the place where you want to hang the art and the artwork titles you like. We can create a mockup for you and help you choose the size that will look best in your space. We can also create custom implementations for you - by creating "splits" or even rotating the art in a different direction, to suit your preference. Let's talk!

Order Delivery Times

Original paintings are in stock here on Maui and ready for delivery. We use a professional art crating and shipping service to make sure your work arrives in perfect condition.

Aluminum photographic prints are created on demand and will be drop-shipped directly to you. The normal turnaround is 10-14 days. If you have any special requests, please place a note on your order and will be happy to assist you. We will mail your Certificate of Authenticity to you directly. If we have a piece in stock here on Maui, we may be able to get it to you sooner. Contact us if you want to find out before ordering.

Shipping to United States Destinations

We ship via FedEx in most cases. Larger pieces may be handled by commercial shipping services. Shipping rates for deliveries in the United States are a set price based on the total amount of your purchase and include all handling charges too. For orders over $12,000, the shopping cart on our site will add a flat fee of $600. We will then contact you with a custom shipping quote to your destination. Once you approve the quote, we will bill you directly for the custom shipping fees and process your order, wiki wiki - that means quick in Hawaiian.

PURCHASE AMOUNT SHIPPING FEE
Purchase of $1 to $400: $30 USD
Purchase $401 to $900: $60 USD
Purchase $901 to $1,500: $90 USD
Purchase $1,501 to $2,500: $150 USD
Purchase $2,501 to $4,000: $250 USD
Purchase $4,001 to $7,500: $400 USD
Purchase over $12,000: $600 USD + Custom Quote

Shipping to non-United States Destinations

The shopping cart will add a flat fee of $30; then we will contact you with a formal shipping quote to your destination. Once you approve the quote, we will bill you directly for the custom shipping fees and process your order. If for some reason you do not approve the custom shipping quote, we will cancel your order and refund your full payment.

Returns

I want you to love my work as much as I love creating it. If you don't, no worries. Send it back within 10 days of verified receipt in the same quality packaging and I'll refund the sales price (but not the shipping costs, sorry). People who live with my work say they love it more every day. If you have doubts, email me a photo of your wall before you purchase so I can mock it up for you. Let's work together to fill your space with perfectly suited Maui art!

If you believe the item(s) were damaged in shipping, I will replace them with the same item(s). To protect all of us against fraud, you must take photos of the damage, including any damage to the packaging, immediately and email them to me. I will then contact the shipper and we will arrange for the return of the damaged goods and replacement.

Any Other Questions?

if you have any questions about your artwork purchase or want to know more about limited editions, please Contact us at art@shanerobinson.com.


With my warmest aloha,

Shane Robinson, Maui Artist